Last updated: November 2025
Operated by Venezia Marketing & Distribution Co Ltd, trading as Choice Replacement Toilet Seat Shop.
For all enquiries, please email sales@ukchoiceshops.co.uk or call 020 3940 9333.
Add your item to the basket and select your country to view your shipping cost.
Delivery times quoted are estimated and based on typical brand-to-brand delivery durations, assuming UK stock availability.
Certain items listed on our website are special orders and therefore may require longer lead times.
Once your order has been placed and processed, we will email you with your expected delivery date.
If there are any stock issues or potential delays, we will notify you by email as soon as possible.
All bespoke or made-to-order toilet seats are supplied with a standard lead time of 4–6 weeks.
If you require an item urgently, we recommend contacting us before ordering by calling 020 3940 9333.
Most parcels are sent via Royal Mail, although shipping methods for international deliveries may vary.
Made-to-order solid wood toilet seats are delivered directly from the manufacturer via Parcel Force.
You may be contacted by the courier to confirm delivery details.
We want you to be completely happy with your purchase.
Please read this section carefully so you understand your rights and responsibilities.
If you change your mind about your purchase, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013.
To qualify for a refund:
After the 28-day period, we reserve the right to reject a return at our discretion or, where accepted, apply a 20% restocking fee.
For reasons of health protection and hygiene, we cannot accept returns of toilet seats, hinges, buffers, dampers, seals, or similar fittings once they have been opened, installed, or the hygiene seal has been broken.
This follows Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, which excludes “goods sealed for health protection or hygiene purposes once unsealed.”
All toilet seats are quality-checked and sealed before dispatch. Each product includes a warning label on the sealed hinge packet, which states:
“If the sealed hinge pack inside the box has been opened, your right to return is void.”
If you’re unsure whether a part is suitable, please contact us before opening or fitting it — we’re happy to help.
Please check your delivery carefully as soon as it arrives.
If your parcel arrives damaged, please notify us within 72 hours of receipt.
Email sales@ukchoiceshops.co.uk with your order number and photos of the packaging and any visible damage.
This 72-hour window applies only to courier or packing issues and allows us to raise a claim with our courier.
If reported after 72 hours, we may be unable to claim from the courier, but this does not affect your statutory rights.
If you receive an incorrect product, please contact us within 72 hours of delivery.
Email sales@ukchoiceshops.co.uk with your order number, photos of the item received, and a photo of the product label or packaging.
We will arrange a return or exchange and provide further instructions.
If we have recommended or advised the wrong product for your order, we will take full responsibility for rectifying the issue.
In such cases, we will supply the return label or arrange collection at our expense, and you will not be charged for the return postage.
Once the incorrect item is received back in original condition, we will promptly send the correct replacement or issue a full refund.
If you believe a product is faulty, please email sales@ukchoiceshops.co.uk with your order number, a description of the fault, and any photos or videos to support your claim.
Under the Consumer Rights Act 2015, you have:
Most products come with a one-year manufacturer’s guarantee.
We will liaise directly with the manufacturer to ensure any issues are resolved quickly.
We recommend using a tracked, insured courier.
We are not responsible for returns lost or damaged in transit.
Once your return has been received and inspected, refunds will be issued within 7–10 working days via your original payment method, minus any postage or restocking fees where applicable.
“Special Orders” are items that we specifically order from the manufacturer on your behalf.
These items are non-returnable and non-refundable, except in cases of proven fault.
Once a special order has been placed, it cannot be cancelled, as the supplier has already committed to production.
“Bespoke” items include:
Bespoke items are non-cancellable, non-returnable, and non-refundable once production has begun, as they are made to your specific requirements.
If you’ve ordered an item in error, contact us as soon as possible by phone or email.
If your order hasn’t been dispatched, we can cancel it and issue a full refund.
If it has already been dispatched, please return it in line with our Returns Policy above.
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
These rights ensure that all goods supplied are as described, of satisfactory quality, and fit for purpose.
If you have any questions about these terms or your order, please get in touch:
sales@ukchoiceshops.co.uk
020 3940 9333
To make a return, please download and print our Returns Form from the website.
Include it in your parcel along with your delivery note or order confirmation.
