FAQ

Here are a list of the frequently asked questions and the answers below

How to send photos?

About the website
Toilet Seat Icons Explained
How much is the delivery charge?
Does the item include VAT?
Do we accept returns?
How do I purchase items?
Is the website secure?

How much is the delivery charge?
The delivery charge is set for each country; UK mainland delivery is £3.99 for small parcels and £7.99 for large items (Including up to 100+ toilet seats). If you add the items to the basket and select your country, this will give you your total price.

Does the item include VAT?
All items on the website include VAT; if your country is exempt from VAT, this will be removed when you go to the checkout and select your country of delivery. 

Do you accept returns?
Yes, we do accept returns as long as the items haven’t been fitted; we don’t accept returns on bespoke items, where the products have been finished or made especially for your order. If the order is bespoke-made or finished, you will receive an email once the order is placed, stating this information.

How do I purchase items?

1. Find your item — Make sure you have found the correct product before proceeding. If you're unsure, feel free to email us, and we'll be happy to help guide you to the right choice.
2. Add to basket — Once you've found your item, click the Add to Cart button to add it to your basket. You can then continue shopping to add more items or proceed directly to your basket when you're ready.
3. Review your basket — In the basket, review your items and confirm the total price. If you are outside the UK, select your country from the dropdown before proceeding. When you're ready, click Checkout Securely.
4. Enter your details — You'll be prompted to enter your delivery address and contact information.
5. Make payment — Choose your preferred payment method — either a card or PayPal — and complete your order.

Is the website secure?
Yes, this is a secure website built by Kaweb. Our site uses SSL (Secure Sockets Layer) encryption to protect all data transmitted between your browser and our servers, indicated by the padlock icon in your browser's address bar. This means any personal information you provide — such as your name, address, and payment details — is encrypted and kept private. We are committed to maintaining the highest standards of online security to ensure your shopping experience is safe and worry-free.